Most Frequently Asked Questions
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Browsers that work best:
- Google Chrome (Android & iOS – best performance)
- Mozilla Firefox (Android)
- Safari (iPhone & iPad)
- Samsung Internet (Samsung devices)
- Microsoft Edge (any device)
The site adapts automatically to any mobile screen. Live Casino, slots, and Sports Betting are all fully playable on touchscreen. Payments, balance checks, and bonus tracking can all be handled right from your mobile browser.
If the site won't load or gets stuck, clear your browser cache and refresh the page. Try both mobile data and Wi-Fi separately to see which works.
What to do if your deposit fails or is delayed:
- Wait 20 minutes first — in most cases it resolves on its own
- On the financial transactions page to check your transaction status
- Note the transaction ID (TrxID) from your bKash/Nagad app
- Contact us via live chat with your TrxID and amount to file a complaint
- Your balance will be credited or refunded within a maximum of 24 hours
Keep in mind: When making a deposit, send funds to the specific number or QR code provided by casinowc. If sent to the wrong number, it may take several days to get a refund. Always get the payment number directly from casinowc's official payment page.
Tiers and key benefits:
- Bronze: It all starts at registration. 5% weekly cashback and monthly bonuses.
- Silver: 7% cashback, faster withdrawal processing, and a special birthday bonus.
- Gold: 10% cashback, a dedicated account manager, and higher withdrawal limits.
- Platinum: 13% cashback, personalized offers, priority support, free bets.
- Diamond: Cashback 15%+, unlimited withdrawals, invitations to exclusive events, and custom bonuses.
Points can be redeemed directly for cash. Higher VIP tiers also enjoy faster withdrawals — Diamond members have their withdrawal requests processed in as little as 5 minutes. For full terms and the points table, on the Promotions page will be available.
Minimum amounts by payment method:
- bKash: minimum ৳200, maximum single transaction ৳50,000
- Nagad: minimum ৳200, maximum single transaction ৳40,000
- Rocket: minimum ৳500, maximum single transaction ৳30,000
- Bank Transfer: minimum ৳1,000
Tips for your first deposit: Start with ৳200 and get a total of ৳400 with a 100% bonus. The maximum bonus is capped at ৳10,000, so depositing ৳5,000 lets you start playing with ৳10,000 in total. Wagering requirements apply to bonus use – for details on the Promotions page View.
- Deposit History: Date, amount, method & status (Successful / Pending / Cancelled)
- Withdrawal History: All withdrawal requests and their current processing status
- Betting History: Full details of each bet – game/match, amount, outcome and win/loss breakdown
You can filter records by specific dates. casinowc keeps all transaction and bet history for members for at least 6 months stores them. These records can be used in the event of any dispute or complaint.
If any transaction appears missing or incorrect, contact us via Live Chat with the relevant bet or transaction ID.
Required documents:
- Proof of Identity (any one of the following): National ID Card (NID) / Passport / Driving Licence
- Selfie: A clear selfie holding your ID face-forward
- Proof of Address (if required): Bank statement or utility bill (within the last 3 months)
How to deposit:
- Log in to your account
- Go to Profile → "Verify" section
- Upload a clear photo of the document (JPG or PDF)
- Verification is typically completed within 24–48 hours of submission
- A confirmation will be sent via email or SMS once successful
Blurry or partially cropped images may be rejected. Take a clear photo in good lighting.
- on the Registration page and open a free account
- Make your first deposit of at least ৳200 via bKash or Nagad
- A bonus matching your deposit amount (up to ৳10,000) will be credited instantly
Bonus Withdrawal Conditions (Wagering): Bonus funds cannot be withdrawn directly — you must first meet a 30x wagering requirement. This means a ৳500 bonus requires a total of ৳15,000 in bets. Slots count 100% toward this requirement; Live Casino games count 20%–50%; Sports Betting (odds 1.50 or higher) counts 100%.
The deadline to claim a bonus is 72 hours from deposit, and wagering must be completed within 30 days. For full terms and conditions on the Promotions page View.